![]() The main rule of thumb is: 2.4G is slower but more effective through obstacles, while 5G is faster if you’re in sight of the router. These are the two sets of bands that the modem is ‘speaking’ to your devices on, and the choices allow you to select the best connection for you depending on your activity and your location in relation to the router. In this case, the G is short for GHz, or gigahertz. Note that this is different from the 5G mobile network that’s currently being rolled out around New Zealand. In most home WiFi networks, you’ll have two options available for connection: 2.4G and 5G. Now that you know your connection is underperforming, there are a few ways you can troubleshoot the issue at home, before calling for expert help. This means for example if you want to stream 1x HD Netflix video – you need minimum 5mbps down, but if you want to stream 2 at the same time – you need minimum 10mbps down. What’s required for different activities? During the evening, around peak hours 5-6pm. ![]() It’s best to do a few speed tests at different times of day: In order to create a complete picture of your ISP Internet speed, connect your PC or laptop to the modem/router using an ethernet cable for the test. To do this, you can conduct a speed test. Once you know what speeds you should be getting, you need to make sure that’s what you’re actually receiving. When you open a plan with Wireless Nation, we’ll talk you through what you can expect, open and honestly. Wherever you are, make sure you double check what speeds you are meant to be receiving on your connection. For example, a fibre connection will deliver higher speeds than a satellite, and cities and towns generally enjoy faster connections than the countryside. The maximum internet speeds that you can receive will depend on what type of connection you have, and where in New Zealand you are. When most people complain that their internet is slow though, what they mean is that it’s underperforming.” One person’s slow is another person’s fast. “The thing with slow internet speeds is, it really depends on the connection you have. How to know if your internet connection is underperforming ![]() If that all sounds overwhelming, don’t worry – we break it down to make it easy and digestible, so you can get back to enjoying what you’re doing online, and worrying less about your internet connection.
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